This course introduces students to the Front Office Operations. Topics include reservations, front desk and human resource deployment issues specific to front office operations management. Today's office support personnel, from secretaries and receptionists to administrative professionals, often are asked to take on more and more demands. Secretaries, administrative professionals and receptionists are now required to manage projects, make decisions, solve problems, handle safety concerns and communicate with professionals at all levels. Silulo Ulutho Technology's Front Desk training course will help prepare you for any and all new demands thrown your way. Front Desk and Administration courses address: How to improve your phone and customer service skills, Security breaches, safety concerns and volatile situations, Communication tips and Managing multiple projects

 MODULES

COMPUTER PRACTICE

Intro to Windows, Intro to Word, Intro to Excel, Internet & Email

FILING AND OFFICE ETIQUTTE

Employer Etiquette, Employee Etiquette, Behavior at workplace, Developing a filing system, Purging obsolete records, Maintaining a filing system, Storage Procedures

Time Management

Time Management Strategies, Action Plan Analysis, Delegating, Self Management

WORK READINESS

CV Creation, Dressing for Interviews, Preparation for Interviews

Tuition Fees: R2600

Registration: R500

Duration: Three Months

Payment Terms: R700 Monthly Installment for Three Months

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